ONESHIELD MARKET SOLUTIONS / PORTALS

Portals that let agents and policyholders help themselves

OneShield Market Solutions (OMS) gives agents, policyholders, and outside parties secure portal access to the policies, payments, and claims that belong to them. The portals run on OMS itself, so every quote, payment, and claim follows your rules and lands in the same record your team works from.

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Agent and policyholder portal actions landing in a single OMS policy record as issued, paid and reported activity

The Cost of Routine Service Requests

Agents email to check on a quote or ask for a policy document. Policyholders call to make a payment, request a certificate, or find out where a claim stands. Each request is simple, and each one lands on an underwriter, a service rep, or an adjuster. Phone and email still work, and some customers will always prefer them. OMS portals give everyone else a way to handle routine work themselves, on the same system your team uses.

Agents submit, quote, and issue within the rules you set

Policyholders pay, download documents, and report claims on their own schedule

Every portal transaction recorded in OMS, not in a separate system to reconcile

Answers and routine changes at any hour through the B2C AI-Powered Chat Assistant

Access for Everyone Outside Your Team

Each portal user gets role-based access to the work that belongs to them, set by the security profiles you control.

Agents and Brokers

Submit new business and renewals, quote, and issue policies against the same rules and rating your underwriters use. Policy, billing, and claims data is there without a call to your team.

Program Administrators

Delegated authority partners can be given full rate, quote, bind, and issue. Portal-specific rules keep the business you want reviewed in front of your underwriters.

Policyholders

View policies, documents, and invoices, make payments, report claims, and request certificates of insurance. Every workflow is mobile responsive.

Claims and Legal Parties

Defense counsel, independent adjusters, TPAs, and carrier auditors can be given configured access. What each one sees is set by their security profile.

Core Capabilities Inside OMS Portals

Agent Portal

Agents quote and issue on the same rules your underwriters use

The agent portal gives each agent role-based access to submissions, quotes, and policies. Because it runs on OMS, every system rule and rating algorithm carries into the portal, and you can add portal-specific rules on top.

Key features:

White check mark inside a blue circle indicating confirmation or approval.

New business and renewal submissions from the portal

Quoting and policy issuance, with full rate, quote, bind, and issue for delegated authority

Access to policy, billing, and claims data, scoped by role

Portal-specific rules, such as business that is ineligible for portal rating

Agent portal submissions list showing a quote issued with rating rules applied, plus quoted and not eligible submissions

Policyholder Portal

Routine policy service without a phone call or email

Policyholders sign in to view policies, documents, and invoices, pay bills, and request certificates of insurance. Where your rules allow it, they can also start endorsements and renewals, or quote, bind, and buy a policy straight through.

Key features:

View policies, policy documents, and invoices

Payments, including claim deductible payments, through your payment provider

Certificate of insurance requests

Endorsement and renewal initiation

Straight-through quote, bind, and issue where your rules allow

Policyholder portal invoices with one paid, one due with a pay button, and a certificate of insurance ready

Claims Reporting

Claims reported from any device, straight into OMS

Policyholders report a claim (FNOL) through the portal from a phone, tablet, or computer, then view its details without calling. Each claim goes into the same OMS claims module your adjusters work in and follows your assignment rules from the start.

Key features:

FNOL from the portal on phones, tablets, and computers

Claim details the policyholder can view after reporting

Duplicate claim checks on intake

Automatic assignment to adjusters using the rules you define

Mobile claim form beside an OMS intake summary showing a duplicate check and assignment to an adjuster

B2C AI-Powered Chat Assistant

Policyholders ask, change, and pay in one conversation

The B2C AI-Powered Chat Assistant answers policy, billing, and claims questions in plain language, 24/7, and completes endorsements, payments, and certificate requests in the same conversation. Anything that needs a specialist goes to your underwriting or service teams. OneShield switches it on only with your consent.

Key features:

Endorsements, payments, and certificates of insurance handled in the chat

Real-time premium impact for requested policy changes

Answers based on the policyholder's own policy data

Follow-up questions kept in context, with preset topics for common questions

Separate Azure AI resources for each client, with every interaction logged

Chat assistant conversation where a policyholder adds an additional insured, confirms a premium change and gets an updated certificate

Configuration and Security

Portals that carry your brand and your access rules

Portal layout, static content, and stylesheet are configurable, and OMS supports white-labeled portals for carriers and program administrators. Security profiles control what every external user can see and do.

Key features:

Configurable layout, static content, and stylesheet

White-labeled portals for carriers and program administrators

Role-based security profiles for internal and external users

Configured access for defense counsel, independent adjusters, TPAs, and auditors

All traffic encrypted over HTTPS with TLS 1.2

White-labeled portal preview beside security profiles, with defense counsel allowed to view claims only

Transparent, Predictable Pricing

The agent portal, policyholder portal, and B2C AI-Powered Chat Assistant come with every OMS subscription. Our annual fee includes the software license, maintenance, hosting, support, implementation, and a defined number of annual managed service hours. There are no large upfront implementation fees, so you know your subscription cost before the project starts.

No large upfront implementation fees

Annual service hours for configuration, enhancements, and support

Monthly upgrades and enhancements included

Cloud hosting infrastructure and security included