Allied World

Allied World Assurance Company (acquired Darwin Professional Underwriters in 2008), is a global provider of innovative property and casualty insurance, including a variety of management liability and other professional liability lines.

As a start-up in 2003, Darwin required a platform they could build a business on, allowing them to scale and adapt as the market required. Given their aggressive growth schedule, a flexible, tool-based platform capable of rapidly introducing unique products in the marketplace was critical.

The Challenge

The primary objective of the company was to deliver high automation to a multi-tiered distribution channel via a technology platform that assured they could be responsive to market needs and deliver an enhanced customer experience.

OneShield Delivered

• Allied World implemented OneShield Policy to enable a complete underwriting infrastructure that reduced an industry standard 30-day process down to 10 minutes.
• Six months in, the internal staff was configuring 80 percent of the company's policy administration application.
• Their team rolled out 15 new insurance products within the first year of the implementation of OneShield Policy, continuing to build a profitable book of business over the years with introduction of more than 130 additional distinct product offerings and market entries.
• Leveraging the right technology to streamline traditionally labor intensive endeavors and assure proper underwriting and risk assessment for excess and surplus lines was integral to delivering and enhancing their overall total cost of ownership.
• With more than 30 products in production on OneShield's Core Transaction Platform, Allied World continues to expand its offering and geographic reach to Canada and the UK.

"We initially selected OneShield Policy because of the total flexibility engineered into the application and that has proven time and again to have been a wise decision. We've been completely self-sufficient given the capability of its configuration tool-set."
Tom Quinn, CIO, Allied World

Erie Insurance

Erie Insurance Group, based in Erie, Pennsylvania, is the 9th largest homeowners' insurer and 12th largest automobile insurer in the United States based on direct premiums written and the 16th largest property/casualty insurer in the United States based on total lines net premium written. The Group, rated A+ (Superior) by A.M. Best Company, has more than 5 million policies in force and operates in 12 states and the District of Columbia. Erie Insurance Group is a FORTUNE 500 company.

Above all in service, Erie's approach has been to overwhelm customers with fantastic service and great value.

The Challenge

Erie Insurance's objective was to provide a technology platform for internal users and agents for all commercial lines without disrupting current operations. Their key goals were to:

• Offer the best agent portal available in the market
• Deliver functionality to their agents in a manner consistent with their corporate beliefs around superior service and delivery experience
• Modernize their agent experience and leverage investments in existing technology

OneShield Delivered

• A modernized policy management with extended portal functions for agents to complete straight through processing, that is supported by Erie's Center of Excellence and maintained with full self-sufficiency.
• Policy system configuration to meet the unique business needs of Erie Insurance where other products had previously underperformed.
• Together the partnership created an extendible web services catalogue combined with OneShield's workflow engine using existing pre-built processes, rules and workflows to support Erie's requirements for rendering the UI in a manner consistent across all agent-facing systems.
• 10 years following deployment on OneShield's Core Transaction Platform, Erie expanded their use of OneShield Policy across all its commercial insurance lines and has also secured future licensing permissions to consolidate personal and life lines of business on the same policy platform.

"OneShield Policy remains the best platform for our technology transformation and plans for future growth. OneShield provides a robust, flexible platform that is routinely enhanced, offering us an advantage in the industry."
Timothy Shine, ERIE's Vice President, Commercial Lines Technology